Privacy Policy

Update date: 8 September 2025

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit www.silqawear.com (the “Site”) or make a purchase from us. We follow UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1) Who we are and how to contact us

Data Controller: AchieveSphere Ltd (trading as “SilqaWear”)
Postal address: 43 Delamere Gardens, Eastleigh, SO50 7GD, United Kingdom
Email: silqawear.contact@gmail.com

If you have questions about this Policy or how we handle your data, please contact us by email or post.

2) What personal information we collect

We collect the following categories of information:

a) Device & browsing information (collected automatically)

  • IP address, browser type, time zone, cookie IDs

  • Pages viewed, products viewed, referring/exit pages, on-site interactions

  • Device identifiers and diagnostics
    (Collected via cookies, log files, web beacons and similar technologies)

b) Order & account information

  • Name, billing and delivery addresses

  • Email address, phone number

  • Payment information (processed securely by our payment providers; we do not store full card numbers)

  • Order history, support enquiries, returns

c) Marketing & communications

  • Preferences (email/SMS/WhatsApp consent), campaign interactions

  • Social media engagement with our pages and ads (where applicable)

d) User-generated content

  • Reviews, survey responses, messages you send us

If you contact us via WhatsApp, Instagram, Facebook or other platforms, we will also receive the information you share there under those platforms’ terms.

3) Cookies and similar technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyse traffic, and personalise marketing. Shopify (our e-commerce platform) also sets cookies necessary for the shopping basket, checkout and fraud prevention.

You can manage cookies via our cookie banner and your browser settings. Blocking some cookies may affect Site functionality.

4) Why we use your information (lawful bases)

We process your information for the following purposes and legal bases:

  • To provide the Site, process orders and deliver products (performance of a contract)

  • To take payment, prevent fraud and secure our services (legitimate interests; legal obligations)

  • To provide customer support and service communications (performance of a contract; legitimate interests)

  • To improve the Site and our products (legitimate interests – understanding usage to enhance experience)

  • To send marketing with your consent (consent; you can withdraw at any time)

  • To comply with legal or regulatory requirements (legal obligations)

5) Sharing your information

We share personal information with trusted service providers who help us run our business, for example:

  • Shopify (store hosting, checkout, order management)

  • Payment processors (e.g., Shopify Payments/Stripe, PayPal, Clearpay/Klarna – if enabled)

  • Delivery & logistics partners (to ship your order)

  • Analytics & advertising partners (e.g., Google Analytics, Meta/Facebook, subject to your consent)

  • IT, security, anti-fraud and professional advisers (where necessary)

We may also share information if required by law, regulation, or to protect our rights.

6) Analytics and advertising

Where permitted, we use analytics and advertising cookies/pixels to understand performance and show relevant ads.

Opt-outs & controls:

7) International transfers

Some providers (including Shopify) may process data in countries outside the UK. Where this occurs, appropriate safeguards are used (e.g., adequacy decisions, standard contractual clauses) to protect your information.

8) Data retention

We keep personal information for as long as necessary for the purposes set out in this Policy:

  • Orders & invoices: typically kept for 6 years for tax and accounting

  • Customer service records: for the period needed to resolve your query and for our audit trail

  • Marketing data: until you unsubscribe or your consent is withdrawn (we will then retain minimal suppression data to respect your choice)

9) Your rights (UK GDPR)

You have the right to:

  • Access the personal information we hold about you

  • Rectify inaccurate or incomplete data

  • Erase your data (in certain circumstances)

  • Restrict or object to processing (in certain circumstances)

  • Data portability (receive your data in a machine-readable format)

  • Withdraw consent where processing relies on consent

To exercise your rights, email silqawear.contact@gmail.com We may need to verify your identity. We aim to respond within one month.

You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk

10) Children

Our Site is not intended for individuals under 16. We do not knowingly collect data from children.

11) “Do Not Track”

We do not alter our data collection when we see a “Do Not Track” signal from your browser.

12) Changes to this Policy

We may update this Policy from time to time (for example, to reflect changes to our practices or for legal reasons). The updated version will be posted on this page with a new effective date.

13) Contact

For more information about our privacy practices or to make a request, contact:
Email: silqawear.contact@gmail.com
Post: AchieveSphere Ltd (SilqaWear), 43 Delamere Gardens, Eastleigh, SO50 7GD, United Kingdom